Q&A
FAQ
order
We can create original designs by specifying your preferred colors or adding glitter.
We have two custom-made items available.
(1) One-color order : We will make one color in your favorite color!
(2) Fully custom-made design : We will create your favorite design from scratch.
[Procedure]
① After completing your purchase, please register for our official LINE account .
② Please send your "order number" and "name" to our official LINE account.
③Please send us your desired color and design, as well as any image images.
After purchasing a full design order , you can discuss the details of the design via our official LINE .
Please see the full design order product page for the conditions for whether or not a product can be made.
Yes. Each set of 10 nail tips comes with one bottle of special adhesive.
Please click here for more details.
Please select the option "Shorten" to shorten the product by 3mm or 5mm. This applies only to custom-sized products.
[When filing with a nail file]
- Use the nail file included with the product to file the base of the nail tip little by little from the back.
- For a neater finish, use a fine-grit file to smooth out the cross section.
- Do not sand the tip or surface as this will reduce the strength.
We are sorry, but the base of the tip is made using a mold, so it can be machined to be shorter, but not longer.
Nail tips, special adhesives, and other products
You can leave it on for up to three weeks. There's no need to remove it when you take a bath. After removing the tip, you can reapply the special adhesive and reuse it.
Yes, our gel nail tips can be reused by simply removing them and reapplying the special adhesive.
The special adhesive can be removed by simply soaking it in warm water, so both the tips and nails will remain in good condition. (As long as you don't force a gap, the tips won't come off in a regular bath.)
The special adhesive can be used for up to three months after opening, but you can still use it as long as the contents have not hardened.
*After use, close the lid tightly and store in a cool, dry place.
The nail case is a complimentary item, so if it is out of stock, it may not be included. We try to make sure it is always available, but if you absolutely need it, please purchase a nail case separately or inquire about stock availability.
In addition, if you purchase a full set of 10 nail tips, the necessary tools for application will be included (1 alcohol pad, 1 emery board, and 1 wooden stick).
We do not conduct animal testing, and all of our products, including the materials used, are cruelty-free.
Ingredients/Allergies
Yes, it can be used. Because the gel is in a hardened state, it generally does not cause allergic reactions. This product can be used by people who cannot get gel nails due to gel allergies, and has received many positive comments.
However, in severe cases, it may not be possible to use the product depending on the severity.
Please rest assured that the special adhesive does not contain cyanoacrylate, which is suspected to generate heat.
How to use
At EVERNAIL, we accept orders for custom sizes.
For more information, please refer to here
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[How to measure using the size check chip]
This is the method we recommend most. You order a size check tip (essentially free if a coupon worth the same price is enclosed) and measure your natural nails. You will need to register a total of 20 tips, one for each hand (from thumb to pinky finger) in two sizes, medium and short, on your My Page.
[How to measure with a tape measure]
Use a soft tape measure to measure the widest part of your nail, following the curve. Alternatively, place masking tape or string along the nail and mark both ends of the nail width with a pen, then measure with a ruler.
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If you are unsure whether to choose a larger size, we recommend choosing the larger size.
After placing your order, production will begin after you register your size, so please do not forget to register.
For more information, please see the size confirmation guide page .
At EVER NAIL, you can choose from four types: "Medium Oval," "Short Round," "Medium Almond," and "Foot Nail."
Here's a video on how to install it
EVERNAIL uses tips made of a special material that becomes soft at temperatures above 40 degrees.
Heat it with a hair dryer or hot water, then bend it to fit the curve of your nails.
This makes it less likely for chips to come off or float.
*Do not use hot water over 80 degrees as it will damage the coating.
Apply a generous amount to the entire tip, not just the area of the nail. The adhesive will dry completely and will not leave any stickiness. Applying the adhesive to the entire surface will ensure a tight fit without any gaps.
[Handling adhesives]
We recommend painting in the following order: 5 nails on the back of the tip ⇨ 5 natural nails ⇨ 5 nails on the back of the other tip ⇨ 5 natural nails on the other tip.
After 1-2 minutes of application, poke the adhesive with your fingernail. If it no longer feels squishy, it is dry enough to put on.
Drying will be slower in cold weather such as winter or when humidity is high.
EVERNAIL uses tips made of a special material that becomes soft at temperatures above 40 degrees.
Heat it with a hair dryer or hot water, then bend it to fit the curve of your nails.
This makes it less likely for chips to come off or float.
*Do not use hot water over 80 degrees as it will damage the coating.
Before applying the gel nail tips, remove any oil from your nails with the included alcohol pad and then attach them with the special adhesive.
It is relatively water resistant and will not come off during housework or in the bath, but it may come off in rare cases if subjected to a strong impact, so we recommend carrying a special adhesive with you.
If the tip does not float, warm it with a hair dryer or hot water before attaching it, and slowly adjust it to fit the curve of your nail. EVER NAIL uses tips made of a special material that becomes soft at temperatures above 40 degrees.
*Do not use hot water over 80 degrees as it will damage the coating.
We do not recommend this. By using our special adhesive, the product will not come off easily and can be reused. Using any other adhesive may cause damage.
Our gel nail tips are designed to fit snugly, so if you wear them correctly, you won't have to worry about green nails.
[Precautions for use]
・We recommend continuous use for up to 3 weeks. Wearing it for longer than the recommended period may cause the nails to become loose, which may allow dirt and moisture that can cause green nails to get in.
- If a gap appears between the tip and your nail when applying or using the product, we recommend reapplying it.
- Please refrain from using this product on nails that have already developed green nails.
Delivery
Click here for more details.
Shipping Policy
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Shipping Policy
You can cancel your order within 24 hours of placing it. In order to prevent incorrect delivery, we apologize for the inconvenience, but please cancel your order once.
Once you have completed the address change on your My Page, please place your order again.
If you wish to change your delivery address after 24 hours of placing your order, please contact us via the inquiry form .
If the product is returned, please contact us with your order number.
If the product is returned due to a customer providing an incorrect address or being absent for an extended period of time, it may take some time for us to reship the product. We may also require a reshipping fee.
Please note that we will store any returned items for one month.
We apologize for any inconvenience caused.
If the period stated on the product page at the time of purchase has passed, please contact us .
If there is a problem with your order, we will send you a confirmation email.
If the product has not arrived even after the estimated shipping date, there may be an error in the order details that has not been created, so please check your email folder.
You will receive an order confirmation email immediately after placing your order.
If you do not receive the email, it may be in your spam folder or your email may have been rejected by the domain.
Please check if the domain contact@evernail.shop is set to be rejected.
Membership registration
All customers who wish to purchase products from our store will need to register as a member.
If you wish to cancel your membership, please contact us with the following information:
1. Member ID (registered email address)
2. Reason for withdrawal
Coupons and points
Once you reach the payment screen, a field for entering your coupon code will appear, so please enter your coupon code there.
It cannot be used if it has expired, been used in the past, or has a typo.
Please note that if you return or cancel an order that uses a coupon, the coupon will no longer be valid.
Points will be awarded in the following steps:
1. Referrer: Send your invitation code to your friend from your My Page
2. The person being referred: After creating an account, register the invitation code on your My Page (within 30 days of membership registration)
3 Rewards: 500 points will be awarded for each
Cancellations, returns and exchanges
You can cancel your order from your order history on My Page within 24 hours of placing your order. After that, cancellations are not possible under any circumstances.
We are sorry, but we cannot accept returns after an order has been placed.
Please see the cancellation policy for details.
others
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You can see the products directly on SHOWROOM. For more information, please check the official LINE.
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